FAQs

"We accept a variety of payment methods to ensure a seamless shopping experience for our customers. These include major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal for secure online transactions. We strive to offer convenient payment solutions for everyone."

“We have a 30 day free return policy, go to our refund policy page for details!”

“Yes, you can change or cancel your order, but it must be done before the order is processed or shipped. To request a change or cancellation, please contact our customer support team as soon as possible with your order details. Once the order has been processed or shipped, changes or cancellations may no longer be possible. However, we can guide you through our return or exchange process if needed.”

For assistance, reach out to us at cidavaweb@163.com.

“You can find the installation tutorial video on our official website, and if you encounter a problem that can't be solved, you can contact us and we will arrange a professional engineer to contact you.”

“Yes, we offer a one-year limited warranty on all our Cidava products to ensure your satisfaction and peace of mind. This warranty covers defects in material and workmanship under normal use. Please note that the warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.”

If you encounter any issues with your Cidava product within the one-year warranty period, please contact our customer support team with your proof of purchase, and we’ll assist you with the warranty claim process.

Find Track Order on the navigation bar menu or footer menu and click on it, enter your purchase email address for login verification, then you can check your order!